Sales Administrative Assistant

About Us

Join Ocean City’s newest resort, Ashore Resort + Beach Club! Overlooking the Atlantic Ocean, Ashore is the newest full-service hotel in Ocean City, Maryland. Located in North Ocean City, our beachside resort features brand new guest rooms, restaurant, bars and beach club, this is the place to be for a full-time career opportunity or a seasonal position for the summer. At Ashore, you can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you are joining one of the largest hotel management companies in the US, you receive the benefit of the HEI Loves culture where we value you, our team members. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Apply today to learn more! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Be apart of an exciting Multimillion Dollar Transformation of this Oceanfront Hotel at Ashore, Ocean City's newest hotel featuring brand new guest rooms, restaurants, bars, and "beach club" which is a completely new offering to Ocean City. Under new ownership and management, an independent hotel has undergone a full renovation and repositioning in the Ocean City Market as the leading hotel located on the north side of Ocean City, offering premier dining, sweeping oceanviews and unparalleled service.

 

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. 
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. 
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. 
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. 
• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. 
• Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. 
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.
• Compensation range 20.00 - 22.00 per hour

Qualifications

• Hotel experience preferred.
• High School Diploma, Bachelor's Degree preferred.
• Basic administrative knowledge such as business letters, formats and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. 
• Ability to access and accurately input information into a computer using Microsoft Office Suite. 
• Ability to follow written and verbal instructions. 
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems. 
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creatin