Senior Process Mining Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Role

ServiceNow is looking for a process mining analyst to join our team and help us optimize and enhance our business processes. As a process mining analyst, you will use process mining techniques to discover, analyze, and improve business processes across various domains. You will work closely with business stakeholders, process owners, and technical teams to identify opportunities for process optimization, automation, and transformation. The ideal candidate will have a strong analytical background, a deep understanding of business processes, and the ability to translate complex data into actionable insights.

What you get to do in this role:   

• Use process mining tools to conduct thorough analyses of business processes, identifying bottlenecks, redundancies, and deviations from the standard process flow.
• Identify and document the current state, pain points, root causes, and improvement areas of business processes.
• Gather and integrate data from various enterprise systems, such as ERP, CRM, and other workflow management tools.
• Design and implement process mining models, metrics, and KPIs to monitor and measure process performance and compliance.
• Work closely with cross-functional teams, including IT, operations, and business units, to understand their process challenges and provide recommendations.
• Maintain detailed documentation of process mining analyses, methodologies, and findings.
• Conduct workshops and training sessions to educate stakeholders on process mining concepts and tools.
• Support the adoption and integration of process mining solutions with other ServiceNow products and platforms.
• Stay updated on the latest developments and best practices in process mining.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
• 5+ years of experience in process mining, data analysis, business process management, or related field.
• Proficiency in process mining tools (e.g., Celonis, Disco, UiPath Process Mining, ServiceNow Process Mining ), data analysis tools (e.g., SQL, Python, R), and visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent verbal and written communication