Web3 Technical Support Engineer

Are you a tech-savvy job seeker looking for an exciting opportunity to work with cutting-edge Web3 infrastructure? Look no further than Chainstack! 💙🛠  

 

About Us 

  

Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and everything in between.  

 

From startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we make sure innovators can focus on what’s important.  

 

As a Chainstacker, you'll have the chance to work on exciting and challenging projects, collaborate with top-notch developers and industry experts, and be part of a dynamic and supportive team that values creativity, innovation, and hard work.  

 

Location: Remote

 
Overview: We are seeking an enthusiastic Web3 Technical Support Engineer with a passion for building relationships, generating new business, and Web3 technologies. 

 

Responsibilities: 

• Assist existing and potential clients in utilizing our service effectively and deriving maximum value from it. 
• Address a wide range of inquiries, from simple pricing questions to complex debugging of integration issues between Kubernetes clusters. 
• Follow enterprise service quality metrics (SLA) to ensure timely responses to customer inquiries and minimize service interruptions. 
• Resolve issues at network, disk, and load balancer levels, as well as manage integrations, Kubernetes, and Linux systems. 
• Collaborate closely with Infrastructure Engineering Team to enhance the robustness and high availability of Chainstack. 
• Work with Software Engineering and Product teams to provide consolidated feedback from customers and drive continuous improvement of our platform. 

 

Requirements: 

• Experience in technical customer support, understanding SLAs, ticket priorities, and urgency. 
• Interest in technology, blockchain, and crypto domains. 
• Proficiency in managing virtual environments on public cloud providers (Google Cloud, Amazon Web Services, bare metal)
• Strong understanding of networks, Linux systems, and container orchestration engines like Kubernetes. 
• Familiarity with monitoring solutions such as InfluxDB and Grafana.
• Knowledge of TCP/IP stack and Ethereum JSON-RPC specification. 
• Proficiency with scripting languages (bash/python/javascript) is a plus
• Proficiency with web3 libraries is a plus

 

Qualifications: 

• Self-driven with a collaborative teamwork spirit, able to prioritize tasks based on customer-first paradigms. 
• Interest in Web3 technologies, supported by related pet projects or research. 
• Excellent English communication skills. 

 

We Offer 

 

At Chainstack, we recognize that our employees come from