Account Director

Company Description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

Job Description

The Account Director is an executive role acting as the main point of customer contact overseeing the complete governance of multiple data centers across a wide geographic area. The successful candidate will be accountable and ultimately responsible for providing a central point of leadership reporting directly to the client and has complete operational oversight of the teams managing the physical assets. Individuals considered for this opportunity are self-starters, team builders, master negotiators and administrative experts possessing a thorough command of what it takes to manage the full spectrum of customer expectations for a very hands-on client.

RESPONSIBILITIES

• Guide and manage local and remote data center operational teams with a goal of 100% critical infrastructure and IT uptime and no lost time injuries
• Ensure consistent service delivery and adherence to client and T5-driven operational standards across multiple sites
• Develop and implement operational best practice standards; identify areas for procedure, process, and policy improvement and work with the Critical Facility Managers (CFM) and client to implement
• Ensure compliance at the leadership level with standard operating and safety procedures by internal teams, vendors, customers, and other parties
• Responsible for day-to-day and extensive reporting requirements to customers’ operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations. This includes KPI and SLA management and reporting on a regular recurring basis
• Support vendor selection process, and oversee vendor contracts, including vendor relationship management, including scope, and SLAs, participate in contract negotiation as needed
• Participate in the annual opex & capex budgeting process as requested by T5FM management
• Work with the CFMs to oversee all aspects of employee management including, but not limited to: hiring, scheduling, training and development, and performance management
• All other duties consistent with your role as you may be assigned by T5FM management

Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s degree, or equivalent mission-critical data center experience managing large enterprise-level or wholesale/retail data center facilities, advanced degrees preferred
• Prior executive-level interaction experience with client is a must
• Although this is an executive role, the ideal candidate should possess a solid understanding of critical mechanical/electrical infrastructure systems related to data center operations, as well as the IT networks supporting the customer’s business initiatives
• 10+ years executive-management experience in mission critical data center environment(s)
• 7+ years personnel management experience
• Travel for this position is estimated at up to 50%

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Exceptional verbal and written communication skills required for interacting with customer’s senior leadership and support-staff, T5FM employees and executive leadership
• Highly organized with exceptional prioritization and follow-up skills
• A strong strategic-planning mindset – a big-thinker
• Exceptional analytical and decision-making skills required for understanding and evaluating complex problems and related resolutions
• Ability to assemble, develop, and lead highly technical and diverse teams
• Project management expertise, including the ability to understand the scope, planning, and management of large-scale data center projects to include the installation and commissioning of new equipment or facilities and the replacement of legacy equipment
• Strong financial acumen including the ability to create and understand annual capex and opex budgets, financial analysis, and invoicing
• Able to