Senior Cyber Recovery Operations Advisor

Anticipated End Date:

2025-10-17

Position Title:

Senior Cyber Recovery Operations Advisor

Job Description:

Senior Cyber Recovery Operations Advisor

Locations: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

PLEASE NOTE: This position is not eligible for current or future VISA sponsorship.

The Senior Cyber Recovery Operations Advisor (Infrastructure Services Analyst Sr Advisor) is a member of the Cyber Recovery Operations team that manages and operates the Elevance Health Cyber Recovery Environment. The Cyber Recovery Environment consists of hardware and software platforms that will be used to recover the most critical business functions in the event of a malware or ransomware attack. You will solve problems, perform analysis, research, and test functions for systems and networks. 

How you will make an Impact:

• Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops root cause analysis activities that resolve significant system issues.  

• Provides advanced trouble resolution and serves as point of technical escalation on complex problems.  

• Provides advanced technical guidance and leadership to the technical engineers within the organization.  

• Represents major upgrades and business system replacements in change control.  

• Develops reports supporting strategy and direction for management.  

• Acts as a subject matter expert among peers, with manager and senior management.  

• Take a leadership role in the day-to-day activities to drive and facilitate the annual cyber recovery exercise program and will be a point person for audit and compliance.

• Will develop cyber recovery exercise plans, coordinate work efforts of the Elevance Health teams that must participate in the exercise activities, and will oversee the work of our infrastructure managed services provider team members who support cyber recovery exercise activities.

• Will also respond to both internal and external audits and coordinate work activities with security and compliance teams.

• Will manage the creation and periodic updating of policy and procedure documentation.

Minimum Requirements:

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of experience in one or more of the following:  information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background.  

Preferred Skills, Experiences and Competencies:

• Design, implementation, and operational support experience with several of the following IT Infrastructure technologies: physical server, virtualization technologies, storage, network (IP addressing, routing, DNS, DHCP), firewall, load balancer, backup and recovery, Windows / Linux / AIX operating systems, Mainframe, database, and cloud infrastructure (AWS, Azure, GCP).

• Good understanding of cyber recovery principles, practices, and technologies.

• Ability to manage multiple projects, set priorities, and meet deadlines.

• Strong organizational skills to coordinate resources and stakeholders effectively.

• Strong decision-making skills and the ability to motivate and inspire others.

• Ability to convey complex technical concepts to non-technical stakeholders.

• Experience in preparing reports and presentations for executive audiences.

• Experience in developing and managing cyber recovery incident response plans.

• Ability to coordinate effectively during security incidents and ensure a timely response.

• Knowledge of regulatory requirements such as GDPR, HIPAA, or SOC 2.

• Strong interpersonal skills to collaborate with internal teams and external partners.