Supply Chain Customer Support Manager

Supply Chain Customer Support Manager

Company:

The Boeing Company

Job ID:

00000431883

Date Posted:

2024-07-09

Location:

USA - Dallas, TX, USA - Seattle, WA

Job Description Qualifications:

Boeing has an opening for a Supply Chain Customer Support Manager (Level K) within Boeing Global Services (BGS) Supply Chain that will be responsible to lead a diverse team responsible for customer support for commercial aircraft requirements.  The position is initially for the Europe region, though region/customer base can be changed at any time.  This team provides parts support to all commercial customers (airline operators and non-operators).  This position is for a 1st shift position, but will require managing employees on other time zones, so flexibility and willingness to adjust schedule to engage with all customers in the region and all teammates is critical.  The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream, processes, managed programs, and the SCOR model as well as display the capability to lead in a dynamic and fast paced environment. This manager will be a voice of the customer within BGS Supply Chain, which requires the ability to develop and execute customer-specific projects, engage directly with customers on escalated issues, lead across supply chain to resolve customer issues, and set operational goals. The role will provide opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, and direct reports in support of one Supply Chain.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options: Dallas, TX or Seattle, WA.

Position Responsibilities:

• Lead Customer Support Specialists performing activities related to customer commercial aircraft spare parts orders inquiries/requirements and performance management.

• Engage with external customers on performance reviews and to resolve escalated issues.

• Empower, mentor, develop and motivate employees.

• Engage stakeholders to solve customer issues across Supply Chain value stream.

• Provide Customer Support Specialists with direction and remove roadblocks.

• Develop and execute project and process plans, implements policies and procedures and sets operational goals.

• Lead and support process improvement initiatives to optimize Supply Chain value stream in support of our customers.

• Manage employee performance and customer relationships to ensure issue resolution, first pass quality, timeliness.

• Identify and mitigate risks and issues impacting customer support. 

• Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. Employer will not sponsor applicants for employment visa status

Basic Qualifications (Required Skill/Experience): 

• At least 3 years’ experience in a supply chain organization

• Experience leading a team, formally or informally

• Ability to summarize inputs and create a clear and concise status

• Experience addressing both customer, internal, and employee escalations

• Experience developing presentations for and presenting to executive leadership

• Strong communication (verbal and written) and problem solving skills

• Ability to travel globally, up to 25%

Preferred Qualifications (Desired Skills/Experience): 

• Proficiency in Excel, Word, and Powerpoint

• Experience defining requirements for and utilizing analytics dashboards

• Ability to summarize large amounts of data into actionable steps

• Experience prioritizing incoming work

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:
Relocation assistance is not a negotiable benefit for