Senior Manager Facilities Operations Services

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As the Senior Manager, FM Operations & Services you will be responsible for managing the operations and services of facilities; Repairs, Maintenance, Services (Janitorial, Front desk, Mailroom, Building Ambassadors, Office Supplies, Event Support & Move, Adds, Changes (MAC), Corporate Food Services, Transportation) impacting the overall employee experience. This role will engage with cross-disciplinary staff to conceive, design, and develop programs, policies, and processes that align to the company’s culture and enhance the employee experience. The Senior Manager, FM Operations & Services will also oversee the day-to-day operations of our workspace and ensure that it is a welcoming and functional environment for our employees. You will be responsive, flexible, and able to succeed within an open, collaborative peer environment.

Roles & Responsibilities:

• Report into Director of Facilities Maintenance, Workplace Services & Operations
• Maintain Facilities in compliance with local, county, state and federal regulations.
• Manage day to day Maintenance and Operations and ensure building uptime.
• Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget (KPIs, SLAs), Quarterly Business Reviews, financial review, conducting RFPs, and assuring performance of program.
• Manage outside vendors, including the integrated facilities management provider, to assure reliable and cost-effective building systems. This work will require engagement with all levels of corporate organization to improve the workplace experience as measured by performance metrics, customer satisfaction, and innovation efforts.
• Oversee daily activities needed to ensure a functional, efficient, and safe working environment for employees.
• Manage contract services in support of building and facility operations including proactive and reactive maintenance and repair of mechanical, electrical systems, back-up generators, building BMS systems, elevators, and other technical building systems required to support the business.
• Manage customer facing contract services in support of general employee services such as cafeteria services, coffee & tea services, landscaping, Janitorial, trash & recycling, mail distribution, pest control, etc.
• Implement and maintain programs and projects to maximize the utilization of facility assets.
• Serve as the regional Facilities representative during compliance and regulatory audit activities. Including FDA and ISO audits.
• Demonstrate financial responsibility to develop and administrate annual operating and capital budgets.
• Design and help implement guidelines, best practices, and standards for cross-functional service teams.
• Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
• Manage, train, and motivate the Workplace Experience team, including outsources programs, to exceed expectations and deliver excellence across the suite of services within our portfolio.
• Ensure all Workplace Experience services are delivered to standard.
• Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure