Assistant General Manager

Are you looking for a great place to work and build a long-lasting management career?

You’ve found the right place! At ACGBBQ, LLC., a licensed franchisee of Sonny’s BBQ, we believe our people—especially our managers—are the key to our success!

Starting with competitive pay:

• Salary Range: $52,000 - $58,000 per year (Salary varies by experience, state, market, and location)

Managers receive the following benefits:

• Monthly Bonuses

• Paid Time Off

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K - W/ 4% Matching

• Manager Meals

• Vacation Benefit – We’ll give you $2,500 a year to take your dream vacation! (Must be in management for one year.)

What are you waiting for? Apply now!

General Purpose

This role is crucial in not only supporting the General Manager, but also supporting the daily operations of Sonny’s BBQ, ensuring exceptional guest service, and maintaining high standards of hospitality. So every guest receives the warmest and most memorable Sonny’s experience through managing the people that make it happen. The ideal candidate will have a background in full-service restaurants, with a strong focus on team management and training development.

Essential Duties

• Our managers are tasked with running the operations to ensure that our guests experience one-of-a-kind hospitality they have come to know and expect every Sonny’s location. Expectations include:
• Assist the General Manager in overseeing daily operations to ensure efficiency and quality service.
• Assist in the process to hire, train and develop, schedule, and evaluate hourly team members, enhancing their skills in hospitality management and service delivery.
• Supervise staff, providing guidance and support to foster a safe, professional, engaging and positive work environment.
• Manage cash handling procedures, ensuring accuracy and compliance with company policies.
• Implement food safety protocols to maintain health standards and ensure guest safety.
• Monitor inventory levels and assist with ordering product to ensure proper quantities of product to service guests orders.
• Address customer inquiries and resolve any issues promptly to ensure satisfaction.
• Collaborate with the management team to develop strategies for improving operational efficiency.
• Are the go-to resource for all hourly team members; they go out of their way to address the individual needs and concerns of our team members every day!
• Provide clear benchmarks and expectations to hourly team members so that each shift runs smoothly.
• Oversee and ensure all hourly team members’ performance is meeting company expectations through constant follow-up and communication. 
• Respond to immediate store needs
• Ensure every guest receives exceptional service and a memorable experience.
• Execute all operations policies, procedures, and programs and ensure they are followed by others to keep Sonny’s a great place to work!
• Report information to General Manager through plans of action, AOR’s, goals, etc. 
• Performs other duties as assigned.

Qualifications and Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Previous experience in a supervisory role within a full-service restaurant.
• Strong knowledge of hospitality management principles and practices.
• Proven ability to manage teams effectively, fostering collaboration and motivation among the team.
• Excellent cash handling skills with attention to detail.
• Understanding of food safety regulations and best practices.
• Strong communication skills, both verbal and written, with the ability to interact positively with customers and staff alike.
• Ability to work flexible hours, including weekends and holidays as required..
• Attend and successfully complete any ongoing training or certification programs required by the company, federally, or by the state as it relates to this position.
• Must have the flexibility to work a 50-hour workweek, with the understanding that during peak seasons or business needs, additional hours may be required.

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