Health Unit Coord (HUC) - 2N Med/Surg - CLC (Part-Time Days)

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Completion of an accredited Unit Coordinator/Clerk program, or one-year related job 
  experience/college course work. 

CERTIFICATIONS:

• BLS

JOB DESCRIPTION:

To support the daily operation of a patient care unit through clerical support to the health-care team.

ESSENTIAL JOB FUNCTIONS:

• Performs receptionist/secretary activities for assigned area embodying the Principles of Service:
  • Greets patients, guests, and staff in a courteous manner.
  • Interacts with and provides services for patients and their families, appropriate to the specialty and age of the patient (as defined in the Unit Addendum).
  • Utilizes professional telephone etiquette at all times.
  • Promptly answers telephones and intercoms.
  • Accurately routes call and message to the appropriate individuals or departments.
  • Uses basic computer skills and printing equipment to retrieve and process appropriate clinical information from the hospital information system.
  • Promptly processes electronic mail and messages, i.e.: transmits, receives, and acknowledges them; prints hard copies of incoming mail or messages, or routes them to other terminals as designated; enters dates, time, and identifying data related to mail and messages into an index of electronic files or documents.
  • Maintains bulletin boards, unit manuals, and files so they are current and in correct order.
  • Posts flyers in designated areas.
  • Sorts and distributes incoming unit mail, placing it in the appropriate place/mailbox.
  • Maintains accurate logs and records.
  • Organizes and prioritizes various aspects of work.
  • Promptly and accurately enters and retrieves information through the Hospital Automated System.
• Practices positive guest and peer relations:
  • Consistently communicates in an effective and courteous manner.
  • Directly addresses or reports and seeks assistance in dealing with guest/customer complaints/concerns.
  • Establishes and maintains a positive rapport with patients/families, other guests, other departments, and peers.
• Maintains unit Medical Records as outlined by UTMB policies and procedures:
  • Assures that medical records are properly assembled in universal chart order, filed, maintained and repaired. This includes thinning and organizing long stay charts.
  • Notifies appropriate individuals of orders, admissions, transfers and discharges within 5 minutes of event, as appropriate.
  • Is proactive with follow up to ensure ancillary services are provided as ordered.
  • Transcribes, enters, and recognizes manual and electronic information to patient unit or 
    hospital record in an accurate, concise, timely, and legible manner.
  • Compiles statistics and data for reporting purposes and maintains census reports.
• Maintains equipment and supplies on assigned unit:
  • Tracks unit equipment loaned to other areas.
  • Monitors, orders, and arranges repairs for equipment and supplies necessary to support the area operation.
  • Obtains routine equipment as well as emergency equipment.
  • Maintains equipment instruction manuals.
  • Initiates requisitions and prepares justification for additional replacement equipment.
  • Inventories unit equipment and assumes responsibility for the organization and disposition of equipment incl