Regional Customer Desk

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

Join Our Team as a Customer Desk Specialist!

The Customer Desk Specialist acts as the main logistics interface between the plant's supply chain organization and customers. They provide necessary information promptly and professionally, manage demand/orders, and execute shipment plans efficiently to meet customer demands while following internal processes.

What You’ll Do:

• Order Management: Integrate customer orders and forecasts into SAP, including new or transferred orders. Check weekly customer demand against capacity and communicate any deviations internally.

• Demand Forecasting: Monitor and analyze demand forecasts, implement corrective actions to improve accuracy, and follow specific instructions for demand arbitration.

• Logistics Interface: Serve as the daily logistics contact between the plant and customers, ensuring compliance with delivery plans, following up on delayed deliveries, and optimizing special shipments.

• Complaint Handling: Address logistic complaints, implement improvement actions, and ensure closure of logistics claims.

• Performance Monitoring: Monitor and report delivery performance, manage daily/weekly verification and follow-up on recovery plans, and define actions to improve performance.

• Customer Relationship: Manage customer relationships, handle communication, follow customer-specific requirements, and monitor customer satisfaction to define improvement actions.

• Collaboration: Work with production planning and logistics departments to ensure timely deliveries, participate in meetings, and support production transfers and new standards.

• Administrative Tasks: Operate planning tools and SAP, adjust references internally, track and update re-invoicing costs, and provide proof of delivery as needed. Support internal/external audits and fulfill other tasks assigned by the manager.

What We Need:

• Education: Bachelor's degree in Business Administration, Engineering, or related fields.

• Experience:

• 3+ years in multinational companies

• 2+ years in supply chain

• 2+ years in customer management.

• Skills: Excellent communication skills in English, both technical and non-technical. Strong computer and organizational skills. Analytical and problem-solving abilities. Proficiency in SAP.

BENEFITS

• Meal tickets

• 13th salary

• Private medical insurance

• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:

• Extended health insurance for employees and dependents

• Dental care

• Online and offsite shopping discounts

• Private pension

• Vacation vouchers

• Transportation: Metrorex/STB monthly subscriptions or Fuel card

• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

• Extensive online and on-site training programs

• Support for Green Belt Six Sigma Certification

• Peer2Peer Training program: learn and teach one another, offer advice, and engage

• Career growth & promotion opportunities

• International work environment

RELAX & WELL-BEING

• Friendly working environment, alongside talented and dedicated people

• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)

• 26 vacation days per year for all our employees