Client Advisor

Client Advisor

Keeps Hair Restoration (KHR) is located in Midtown Manhattan, NY and we offer hair restoration treatment options such as the Follicular Unit Extraction (FUE) hair transplant procedure and Platelet-rich Plasma (PRP) procedures. KHR launched in February 2022 and with our continued growth we are now looking for a Client Advisor to join the team to be the first point of contact for patients seeking more information about hair restoration procedures. 

The Client Advisor role (remote) at KHR will be the primary contact for patients as they research, explore, and ultimately select a hair restoration procedure that’s right for them. The Client Advisor will operate as a liaison between the patient and the doctor, ensuring an educational, high touch, human-first consultation that always keeps what’s best for the patient in mind. This role will also assist with capturing and updating necessary patient information to help track a patient’s status within the sales funnel and ensure there is a clear hand off to the clinical, sales, and/or administrative team. 

We are looking for someone who can instantly build rapport with patients, communicate our value proposition clearly, operate efficiently across various outreach methods (phone, sms, email), and improve workflows as we continue to expand. 

Comp | Perks | Benefits 

• The base pay for this position is $14.49/hour**
• Talented and collaborative team who will both challenge and support you
• Medical, Dental, commuter and wellness benefits
• 401(k) retirement plan with a match
• Generous PTO, and floating holiday allowance

What you get to do every day:

• Conduct outreach to prospective patients of KHR via scheduled and unscheduled calls, email, sms, etc.
• Communicate clearly and effectively with prospective patients on treatment options offered at KHR. 
• Accurately document discussions with patients and update KHR’s CRM system (HubSpot) to allow for efficient hand-offs between team members. 
• Continuously follow up and communicate with prospective patients to ensure questions are answered and they are well educated on their options and next steps. 
• Update HubSpot to help keep prospective patients and sales information organized at all times. 
• Discuss sales pipeline and identify process improvements in weekly meetings with the KHR team. 

What you bring to the role:

• A bachelor’s degree (preferred but not required)
• 1-2 years of customer service and/or sales experience, ideally in hair restoration (FUE), pharmaceuticals, or medical devices (preferred but not required) 
• A highly motivated and confident personality
• Strong people skills and an ability to listen to others

About Thirty Madison 

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Picnic for allergies, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

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