Enterprise Account Manager

Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.
Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.
Your ImpactDeliverect is experiencing remarkable regional growth, and we're seeking a strategic and relationship-focused Enterprise Account Manager to cultivate long-term partnerships with our most valued customers. Leveraging your robust analytical and interpersonal skills, you'll oversee a portfolio of enterprise clients in the Quick Service Restaurants and E-commerce sectors, nurturing deeper connections and uncovering new revenue avenues within existing accounts. As a trusted advisor, you'll play a pivotal role in shaping Deliverect's success and guiding our enterprise customers across North America. Your profound insight into the hospitality industry will be pivotal in forging enduring relationships and influencing the trajectory of our product development.

A Typical Day

• Dive deep into operational challenges faced by enterprise clients, employing analytical skills to identify bottlenecks and inefficiencies, and crafting tailored solutions to enhance workflow efficiency and seamlessly integrate Deliverect's suite of solutions.
• Ensure smooth integration of Deliverect's solutions for new clients, meticulously managing the onboarding process to guarantee a seamless transition and delivering compelling value propositions that resonate with client needs and objectives.
• Cultivate lasting relationships with clients through transparent communication and proactive engagement, leveraging interpersonal skills to foster trust and surpass expectations, ensuring client satisfaction and long-term loyalty.
• Collaborate closely with internal teams, including Account Management, Product, Customer Success, Marketing, and Technical Support, to address client needs holistically, share insights, and develop innovative strategies that align with client objectives and contribute to delivering exceptional customer service.
• Identify opportunities for upselling and driving adoption of innovative products to fuel revenue growth, utilizing data-driven insights and industry knowledge to recognize unmet needs and propose tailored solutions that add tangible value to clients' businesses.
• Advocate for Deliverect's product internally, serving as a voice of the customer and actively participating in cross-functional discussions to ensure continuous improvement aligns with client needs and expectations, driving product development that meets evolving market demands.
• Develop a comprehensive understanding of Multi-Brand and Virtual Brand operations, leveraging industry expertise to tailor solutions that optimize operational efficiency and maximize value extraction from Deliverect's suite of solutions.
• Empower clients through comprehensive product training and foster a culture of continuous learning, leveraging instructional design principles to develop engaging training materials and delivering hands-on sessions that empower clients to maximize the value of Deliverect's products.

Your Expertise

• Possess 3+ years of experience in Enterprise Account Management or a similar role, demonstrating a track record of successfully managing complex client relationships and driving business growth.
• Demonstrate an in-depth understanding of the hospitality industry, including business operations, trends, and challenges faced