Field Service Manager

Description

Do you see yourself as a strong, team-first leader with a focus on building quality relationships and helping manage overall business success? If you have a passion for developing teams and delivering exceptional customer experiences, we want to hear from you!

Who We Are:

UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs.

The Role:

As Field Service Manager, you will be responsible for the management of customer service requests as well as Service Technicians/Administrative staff. You will interact frequently with the sales teams and will aid in providing troubleshooting, repair, and maintenance services.

What A Day In The Life Is Like:

Technician Training:

• Develop field service technicians to ensure they possess the necessary technical skills and knowledge needed for the field.
• Stay updated on industry trends and technological advancements to incorporate within the business.

Customer Interaction:

• Foster positive relationships with customers by ensuring that field service interactions are professional,  courteous, and aligned with company values.
• Collaborate to address and resolve customer concerns promptly.

Coaching and Performance Management:

• Provide ongoing coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
• Conduct regular performance reviews and set clear goals for individual and team development.

Operational Efficiency:

• Implement strategies to improve the overall efficiency of field service operations, including optimizing schedules, routes, and resource allocation.
• Work closely with other departments to streamline processes and enhance cross-functional collaboration.

Qualifications and Experience:

• Associate degree or equivalent from a two-year college or technical school.
• Proven experience in field service management, with a focus on technician training and customer interaction.
• Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
• Excellent communication and interpersonal skills.
• Three to five years prior management experience.
• Willingness to travel as needed.

Benefits:

• Company vehicle for business travel (20-30% travel)
• Health, Dental, Life, and Vision Insurance 
• PTO (15 days/120 hours)
• 401(K) w/ 3% match
• Incentive bonus
• Flexible schedule
• THE PEOPLE!

Hours: 7:30a-4:00p Monday-Friday (flexibility needed - limited overnights)