Veterinary Receptionist - San Fransisco, CA

Who we are

Polk Street Animal Hospital (PSAH) and The Castro Animal Hospital (TCAH) are fast-paced, community-focused veterinary clinics in the vibrant Polk Gulch and Castro neighborhoods. With high demand for quality pet care, our dedicated teams provide expert treatment, compassionate service, and a welcoming environment—ensuring every furry friend thrives. 

 

Visit our websites and take a look! Polkstreetah.com and Castroanimalhospital.com 

 

We are seeking a Client Service Representative (CSR) with a passion for veterinary medicine, a commitment to excellent client care, and the ambition to become an integral part of our client service team across both hospitals. 

 

1-year veterinary client service experience is preferred but not required. 

 

The CSR is the client's first contact when calling or visiting the practice and, as such, represents the hospital's professional image to callers and visitors. 

 

The best candidate must possess: 

• Strong organizational skills 

• Excellent telephone and in-person communication skills 

• The ability to stay calm under pressure in a fast-paced environment. 

• They must have compassion for our clients and their fur family and understand the stress that they endure. 

 

CSRs are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient, and financial data into the computer, generating invoices and explaining them to clients, processing payments; and managing medical records. 

 

We offer great benefits and a highly competitive hourly compensation based on experience and skill level and an excellent benefits package that includes: 

 

Insurance: 

• Medical Insurance (Aetna or Kaiser) 

• Dental Insurance (MetLife PPO) 

• Vision Insurance (EyeMed) 

 

Tax-Advantage Accounts: 

• Health Savings Account 

• Flexible Spending Account 

• Dependent Care Account 

 

Financial & Retirement Planning: 

• 401(k) Retirement Savings Plan 

• Income Protection Benefits: 

• Accident Insurance 

• Critical Illness Insurence 

• Hospital Indemnity Plan 

• Life and Accidental Death & Dismemberment (AD&D) Insurance 

• Short-Term and Lon-Term Disability 

• Legal Assistance Plan 

 

Employee Assistance Program: 

• Counseling/Therapy Benefit 

• Expert Consultations (Legal Services, Financial Services, Daily Life Assistance and Identity Theft Resolution. 

 

Additional Employee Perks: 

• Employee Referral Bonus 

• Paid Continuing Education 

• Quarterly Bonus based on hospital growth 

• Employee Discount on services and products 

• Technician Tuition Reimbursement 

• Paid Holidays and Paid Sick Time 

 

 

If you're a self-motivated, enthusiastic team player and would like to be part of an organization driven to be a leader in San Francisco veterinary care, then we look forward to you joining our team!! 

 

 

Diversity, equity, inclusion, and belonging are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.