IAM Operations Administrator (SailPoint/CyberArk)

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The IDM System Administrator is a critical member of the NBCU Cyber Security IAM Operations team responsible for being the face to our customers and providing excellent world class customer support. The System Administrator interfaces with all our businesses within NBCUniversal and provides support for Identity and Access Management, Directory Services and DNS. This position reports to the Director for IAM Operations within the Cyber Security organization.

Responsibilities
The Systems Administrator position participates on the Identity & Access Management Operations team, you will be responsible for performing the following duties:

• Work collaboratively across NBCU Cyber I&AM to help drive operations forward
• Monitor queues and respond to customer requests surrounding the following services:
  • Sailpoint and Waveset
  • IGA  system alerts
  • CyberArk and Remediant Operations
• Have a flexible work schedule to be able to rotate shifts to accommodate 18 x 5 support with on-call schedules
• Learn, create and document SOPs around performing tasks and supporting services
• Support Audit engagements focusing on pulling together reports and remediating findings
• Review Application Monitoring reports and ensure we have adequate response and alerting
• Assist in performing RCAs for system level support issues and incidents

Qualifications

Qualifications/Requirements :

• The IAM Systems Administrator must have 2 or more years’ experience in at least 2 of the following areas: SailPoint, Oracle WaveSet, CyberArk, TOMCAT, JBOSS, or Drupal
• Azure Active Directory Administration
• I&AM system administration and troubleshooting
• ServiceNow, JIRA or other similar ticketing systems
• Scripting experience (Python, Bash, etc.) is a plus
• Windows / Linux / Mac administration and configuration
• Knowledge and understanding of IDPs such as PING, OKTA, Azure
• Basic networking knowledge and troubleshooting
• Basic Knowledge of SQL

Desired Characteristics :

• Self-starter
• Fast learner and the ability to understand large complex infrastructures
• Expertise working on a team with motivated cross-functional individuals
• The ability to work with demanding customers
• The ability to work as part of a team and share knowledge
• The ability to work directly with Customers and understand their needs and concerns
• Excellent communication and customer service skills
• Ability to work across platforms and with various support teams
• Ability to want to learn and grow
• Must be a team player

Additional Requirements:

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $110,000

Additional Information