English Speakers for Financial Services - for referrals

Description:

• Manages the assigned outstanding accounts
• Notifies customers with overdue debt and attempts to secure payment using telephone, fax, email, letters
• Records information about financial status of customer and status of collection efforts
• Receives calls from customers who have inquiries related to their ledger account balances or payments
• Establishes and monitors credit limits
• Processes orders on hold by assessing associated risk and liaising with customers
• Records information about financial status of customer and the status of assessment process
• Processes written queries (mail/fax/post) received from customers within agreed SLAs

Requirements

• Very good English skills
• Educational background in Accounting/Economical field is an asset
• Experience in activities that imply relation with customers/call center/front office activities is a plus
• Very good interpersonal skills and ability to work in a team
• Professional approach to work and positive attitude
• Capacity to work under pressure
• Good organizational skills
• Good practical knowledge of MS Office tools