Associate Field Technician

Summary

Your role in our mission

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• High school diploma or G.E.D.
• Four or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel

Work Environment

• Office environment
• May require weekend work
• May require shift work

What we're looking for

What you should expect in this role