Change of Occupancy Maintenance Manager (Hickam Communities)

WinnCompanies is looking for a Change of Occupancy Maintenance Manager to join our team located at a military base in Honolulu, HI.
In this role, you will ensure the Change of Occupancy Maintenance (COMs) are completed in accordance with time, budget and quality expectations. This position will supervise the COM Coordinator and Technicians. This role will also oversee and coordinate subcontracted COM work.
This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
Additionally, this position offers a salary range of $69,570 to $83,485 annually, with a 15% bonus potential.

Responsibilities

• Scope, schedule and coordinate COM work (internal and contracted). Utilize the Yardi tools to manage service orders. Ensure scope and tasks required are identified for COM including accurate estimations of time and cost to complete repairs. Utilize the YARDI database to manage COM process.
• Quality Control Activities and Subcontractor Verification: Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Oversee COM Operations: Ensure the that all Winn Military Housing Services(WMHS) and and Military Partner policies, procedures, standards, and reporting requirements are and effectively communicated to employees, adhered to, and properly implemented and delivered accurately and in a timely fashion. Communicate daily with maintenance department managers (Service, Dispatch, Warehouse) to ensure appropriate goals and targets are met for COMs. Ensure consistent and accurate communication between maintenance department and community/leasing offices.
• Responsible for meeting outlined budgetary requirements and forecasting volume and cost overages. Responsible for ensuring vacant houses are turned over in an expeditious manner in order to avoid the loss of any rental income.
• Personnel Management: Participate in hire, termination, performance management, and progressive discipline in coordination with DOM and HR. Train, coach, and mentor team members. Schedule and adjust technicians' daily work load. Assist in coordination of technician training, truck stock inventories, and employee.
• Employee and Site Safety/Environmental: Participate in site safety and environmental programs, coordinating with regional safety and environmental managers on immediate concerns and opportunities for improvement. Educate, monitor, and coach team members about safety and environmental requirements and standards.
• Reporting: Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensure solutions are implemented by appropriate staff. Evaluate property damage reports and incident reports and make recommendation for future actions. 
• May be responsible for duties of COM Coordinator, Resource Manager, and Field Supervisors in their absence or as required. 
• Will be responsible for direct supervision of 2 to 3 employees and indirect supervision of 15 to 20 employees.

Requirements

• High school diploma or GED equivalent.
• Minimum 3-5 years of previous work-related experience in residential or facilities maintenance.
• Minimum 1-3 years of previous supervisory/management experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office applications and Yardi property management software.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Ability to comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers.
• Demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use in varied situations.
• Excellent leadership and coaching skills.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Vocational or technical training and/or Associate's degree.

At Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationa