Administrative Assistant (62854)
Volunteers of America Western WashingtonAbout the role
Job Details
Job Location Sky Valley CRC - Sultan, WAPosition Type Full TimeEducation Level Not SpecifiedSalary Range $23.02 - $24.23 HourlyJob Shift DayDescription
About VOAWW:
Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.
Benefits (Full time)
- Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
- Competitive compensation
- Holidays: 8 paid per year + 2 paid floating holidays
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Flexible Savings Account (FSA) medical & dependent care
- Free Employee Assistance program
- 403(b) Retirement Plan matching
- Professional Development opportunities
The focus of this position is to support the operations of the Community Resource Center in Sultan, ensuring a high level of customer service to program participants, volunteers, staff and community members. This position is particularly important in resource centers to keep the flow of work efficient and effective in service to the community.
Principal activities:
o Answer and maintain log of calls into the Community Resource Centers, providing a high level of customer service.
o Conduct basic intake questions to screen for eligibility. Provide support to resource center staff as needed, to include but not limited to: copying, scanning, printing, appointment scheduling, basic data entry, document gathering, etc.
o Direct callers or walk-in guests to local resources if needed, maintaining current list of active social service providers.
o Ensure efficient communication and support for the East County Navigator. Maintain clear communication to clients around processes, schedule appointments as needed with Support Specialists, and connect clients directly to the Navigator when necessary.
o Provide follow-up support to ensure program participants have received the assistance they need to stay stabilized.
o Maintain proper accounting and recordkeeping procedures for SVCRC programs to include but not limited to; completing and sending in PO’s, check requests, weekly deposits and checking program mailboxes.
o Input detailed case notes into client database as directed by support specialist staff.
o Support CRC events throughout the year.
o Other office-related duties as assigned.
#voaww1
Qualifications
Qualifications:
o Must be able to verbally communicate effectively, as well as in written communication.
o Ability to work independently with strong problem-solving skills.
o Basic understanding of MS Office products including Word and Excel. Intermediate knowledge a plus.
o Ability to navigate electronic web portal systems, email, and basic internet.
o Must be able to successfully pass a pre-employment background check.
Equal Employment Opportunity Statement:
We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.
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