Implementation - PMO Lead, Vice President

Who we are looking for

In this role as Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

Why this role is important to us

This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

What you will be responsible for

Responsible for the leading a project management office, providing governance, support, and oversight for multiple project managers and workstreams within a large client facing strategic initiative with Alpha Operations globally from India

• Implements and maintains project management standards, methodologies, processes, and tools across the organization

• Establishes key performance indicators (KPIs) and metrics to measure project and portfolio performance

• Evaluate programmed workstreams to ensure they are meeting company standards, adhere to budgets, and meet deadlines

• Collaborates with Operations, Transformation and Technology teams to ensure the core pillars of the program are understood and fully adopted

• Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.

• Partner with client, operations and corporate governance leadership to ensure governance around execution on any changes globally

At Vice President level we require strong leadership and advanced skills in areas such as:

• Strong demonstrable experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.

• Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.

• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.

• Proven leadership skills as well as managing and developing a high performing operation team.

• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats

• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.

• Demonstrated ability to manage, coach and influence colleagues and virtual team members. 

• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Vice President Alpha Operations Client Pathways role will possess and/or be able to demonstrate:

• 15 years + experience in financial services presently in a leadership role, having managed large scale transformation roles.

• Deep understanding of the Corporate Investment Banking landscape, with experience leading transformation initiatives within Financial Services

• A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related disciplines with Excom Level

• Strong Stakeholder and Relationship Management skills

• In-depth understanding of the linkage between information technology and business value

• Operations experience program managi