Service Manager - Enterprise Solution

TGaS Advisors, a division of Trinity Lifesciences (TGaS), has been able to achieve its’ success by delivering innovative solutions to pharmaceutical organizations with a focus on commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in an entrepreneurial environment, with a small company feel, having the support of a much larger organization.

TGaS has a robust network of over 100 pharmaceutical and biotech companies, including most of the top 50 pharmaceutical and biotech companies in the world. As the pharmaceutical and biotech industry continues to go through a period of rapid change and evolution TGaS solutions remain in high demand. TGaS’s clients are dealing with strategic issues such as:

• What is the right size, structure and mix of resources?
• What are the optimal capabilities for supporting the growing and evolving needs?
• What is the right strategy for insourcing and outsourcing key functions? What are optimal resources levels for these functions?
• How are companies managing their operations to build capabilities?
• How are others engaging their stakeholders and business partners?

The TGAS Enterprise Practice focuses on the key functions of learning and development, data management and commercial and medical information technology.

Our Benchmark Solution helps pharmaceutical companies navigate in a challenging and ever-changing environment. TGaS provides a comprehensive and patented method for optimizing the support for functions aligned to our Enterprise Practice. By leveraging a customized peer-based benchmark, TGaS will assist clients to:

• Benchmark resources (headcount & spend).
• Define department standards pertaining to Roles, Responsibilities, and Development.
• Identify key process standards and ways of working.
• Provide capabilities analysis and comparison for each area in the covered ecosystems.
• Provide appropriate gap analysis observations, implications, and prioritized action recommendations.

Position Responsibilities

Client Benchmark Engagements and Related Projects (40%)

• Input selected quantitative and qualitative client information into TGaS’ database for analysis.
• Assist Management Advisors with quality checks and prepare benchmark engagement reports summarizing the client’s resources and capabilities relative to peer-set companies and TGaS’ continuums of best practices.
• Partners with an analytical support team to ensure on-time delivery of accurate and complete benchmark information.
• Coordinate reconciliation of post benchmark readout adjustments into benchmark database.
• Support implementation of solution development identified by Enterprise Solution leadership, including incorporation of new data into the benchmark.
• Capture key insights and data from the advisory services and review for implementation/enhancements in the benchmark services.
• Work with the Enterprise Practice team to identify and implement process and documentation enhancements to improve overall quality and usability of collected information.
•  Monitor timelines for each benchmark along with other clients committed deliverables by providing project management support.

Advisory Services Lead (40%)

• Work with Management Advisors to ensure TGaS provides optimal value to clients from contracted Advis