Senior Administration Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

The role includes the following responsibilities:

Back Office Administration Delivery:

• This role functions as a subject matter expert in a specific field of administration / product / process / compliance / regulation.
• Often acts as a point of escalation and liaise with internal stakeholders to ensure resolution.
• Could act as an subject matter expert in major projects.
• May act as a coach for Specialist staff (if required).
• Consulted for process and system enhancements.  
• Ensures first time resolution of all client queries received.
• Daily processing and management of workflow queues – own and team.
• Processing of CRM instructions pertaining to Individuals, Trusts and Corporates.
• Accountable for New Service Provider Applications – processing and review of regulatory requirements.
• Review/release for internal and client payments on banking systems.
• Utilise problem solving skills to resolve complex queries.

Quality Assurance

• Adheres to service and quality standards.
• Performs quality checks on own work.
• Strong attention to detail and organisational skills.
• Continually looks for ways to improve the Adviser/Client Experience by streamlining processes.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Qualifications and Experience required:

• Matric essential.
• Tertiary qualification advantageous.
• At least 5 years’ experience in financial services in a client engagement and technical processing/administration role.
• International Business and offshore investments knowledge advantageous.
• The successful candidate is a highly structured individual, and is able to plan appropriately for short-, mid- and long-term activities.
• The successful candidate is also agile in being able to prioritise multiple and meet critical deadlines.
• The successful candidate is an individual that has an innate pattern-spotting ability to look for and identify anomalies, resolves them and determines immediate and long-term steps to rectify the instance, the data and the process.
• The successful candidate is an individual who is determined to drive things through to completion in a deliberate manner.

Skills

Education

Closing Date

18 October 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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