Assistant Director, Transitional Age Youth System of Care (0922 Manager I)

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening: December 27, 2024
• Application Deadline: Application filing will close on or after January 10, 2025.
• Salary: $131,924 - $168,454 Annually (Range A)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0922-150390

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

Under the direction of and reporting to the Director of the Transitional Age Youth System of Care (TAY SOC), the Assistant Director is responsible for managing the clinical infrastructure and implementation of initiatives to ensure that the clinical operations, practices, policies, and quality improvement goals across the TAY SOC are met. The Assistant Director oversees key functions, including clinical operations, quality assurance, utilization management, the transition of Electronic Health Records (EHR), and the implementation of Epic. 

The Assistant Director, Transitional Age Youth System of Care (0922 Manager I) performs the following essential job functions:

• Manages the clinical operations for the TAY System of Care; ensures the implementation and tracking of operational policies and changes, including the transition from Avatar to Epic, CalAIM (e.g., clinical documentation, LOE, PURQC), managed care plans, utilization management, BHS regulatory compliance, and contracted programs as part of ongoing development of TAY System of Care clinical infrastructure
• Serves as Epic lead for the TAY system, ensuring adherence to the BHS operational guide across all BHS programs in Epic and Carelink, with a focus on centralized referral access and workflows; triages, troubleshoots, and addresses clinical operational process issues and technical needs related to Epic including charge reconciliation errors, level of effort, billing and CPT codes; serves as TAY-SME for BHS Clinical Operations Guide
• Provides clinical consultation, training, mentoring, coaching, and other technical assistance to providers across the TAY specialty and non-specialty service continuum, as well as offering consultation to various systems serving transitional age youth with behavioral health needs; supports the Director in strengthening new capacity-building initiatives for providers
• Ensures the TAY Linkage Hub operates in alignment as a Representative of Office of Coordinated Care (R-OCC); collaborates closely at a systems level to coordinate and ensure effective linkage, consultation, and care coordination with the TAY System of Care, Office of Coordinated Care (OCC), and all systems serving Transitional Age Youth, including service delivery partners such as the criminal justice system, BHS Children Youth and Families (CYF) System of Care, BHS Adult/Older Adult (AOA) System of Care, primary care, the Human Services Agency, and the Department of Homelessness and Supportive Housing
• Manages and troubleshoots clinical system issues when triaging and navigating complex behavioral health client referrals across TAY serving systems and diverse service delivery partners
• Reviews and manages complex/high acuity case requests or submissions including facilitation of targeted case conferencing, or redirection to appropriate system’s risk level meetings, or navigating linkage pathways within and/or outside of BHS system
• Supervises and provides clinical supervision, including coaching, monitoring performance, an