Senior Account Manager

<h2>Join a Market Leader</h2> <p><strong>Hovione </strong>is an independent family owned international group of companies. From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated <strong>Contract Development and Manufacturing Company</strong> dedicated to helping <strong>Pharmaceutical Customers </strong>bring new and off-patent drugs to market.</p> <p> </p> <p>Our people are the main asset for our continued success. Reaching over 1950 team members, from 36 different nationalities, that are located across Asia, Europe and North America (Portugal, US, Macao, Ireland, China, Hong Kong, Japan, India, and Switzerland), including 4 production sites.</p> <p> </p> <p>Working at Hovione means reaching for <strong>innovation </strong>and <strong>excellence </strong>in everything we do: for our clients, our partners and, above all, our patients. That is why we are <strong>In it for life</strong>.</p> <p> </p> <p> </p> <h2>You will be responsible to:</h2> <ul> <li><strong>Build and maintain strong, long-term relationships with senior decision-makers and key influencers </strong>within a designated portfolio of customer accounts, which may include major strategic clients in specific geographic or industry sectors</li> <li><strong>Optimize the customer relationship</strong> with established clients through both strategic and tactical means including (but not limited to) Key Account Plans, Account Growth Plans, Periodic Business Reviews, client visits and Satisfaction Survey Action Plans</li> <li><strong>Identify and develop new sales opportunities </strong>and are typically responsible for successfully closing them. By increasing the visibility and perceived value of the company’s products and services, you will generate demand and strengthen our market presence. </li> <li>Develop and accumulate strong and extensive <strong>Hovione product and service expertise</strong>, sharing knowledge of <strong>offerings</strong> and <strong>cross-selling</strong> as appropriate</li> <li>Achieve the <strong>sales targets</strong> and ensure <strong>project delivery</strong> for the portfolio of <strong>customer accounts</strong> under responsibility and growing account spend and uncovering upselling and cross-selling opportunities. </li> <li>Manage the <strong>client interface</strong> of assigned accounts and provide outstanding <strong>commercial service</strong> through fast, trustworthy and knowledgeable responses to <strong>customer demands</strong>, and/or coordinating others in responding to customers</li> <li>Monitor <strong>customer account</strong> and <strong>market activity</strong> and provide concise and insightful <strong>analysis</strong> on <strong>customer dynamics</strong>, <strong>market developments</strong> and <strong>competitor activity</strong></li> <li>Lead relationships with colleagues in different countries and job functions to ensure <strong>customer needs</strong> are met</li> <li>Assist in the <strong>negotiation</strong> of complex <strong>long-term contracts</strong> including (but not limited to) <strong>sales contracts</strong>, <strong>quality agreements</strong> and <strong>development agreements</strong></li> <li>Analyze data, including <strong>demand forecasting</strong>, within Hovione´s <strong>Customer Relationship Management system (CRM)</strong> for Europe to ensure accurate <strong>forecasting</strong> and <strong>reporting</strong></li> <li>Attend and represent Hovione at key <strong>Trade Shows</strong></li> </ul> <h2>We are looking to recruit a Candidate:</h2> <ul> <li>Typically requires 10 years of relevant <strong>experience in account management / business development</strong> or related commercial area in the pharmaceutical sector</li> <li>Master´s degree in Chemistry, Chemical Engineering, or related field</li> <li><strong>Technical background</strong> preferred</li> <li>Track record of overachieving <strong>targets</strong></li> <li>Experience in <strong>budget planning </strong>and <strong>forecasting</strong></li> <li>Possess extensive knowledge of <strong>account management</strong>, marketing, <strong>sales </strong>and business development principles and practices and is able to effectively share them with others</li> <li>Possess extensive knowledge of <strong>pharmaceutical supply chain and market</strong>; pharmaceutical <strong>product development </strong>and <strong>cGMP </strong>and <strong>regulatory </strong>requirements</li> <li>Good <strong>communication </strong>skills (verbal and written)</li> <li>Skilled at managing <strong>complex processes </strong>and tools</li> <li>Effective <strong>time management </strong>skills and the ability to multitask</li> <li>Proven experience in <strong>leading </strong>others in project context</li> <li>Fluency in <strong>English </strong>is a requirement</li> <li>Must have the Knowledge, Experience and Ski