Senior Manager, Consumer Digital Strategy

Work Location:

Mount Laurel, New Jersey

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Senior Manager, Consumer Digital Strategy, is a key leader on the Digital Strategy, Planning and Partnerships Team accountable for the development and execution of a unified digital roadmap across the consumer business in the US. The leader of this group will provide horizontal connectivity across key stakeholders and partners to ensure strategic outcomes are achieved for the Deposit, Card, Wealth, Home Lending and Auto Finance line of businesses.

Key Responsibilities Include:

• Create a compelling vision, aligns others to that vision, produces compelling business cases, and gains support of key stakeholders and business partners
• Digital strategy, planning expertise to drive best in class performance across consumer banking and achieve our growth objectives
• Create and manage a unified vision and roadmap for execution
• Monitor the external environment (market entrants, product or service offerings, technology developments, etc.) and provides thought-leadership to ensure TD Bank's online reach and advises offerings remain industry-leading
• Monitor technologies in the marketplace and provides recommendations on how these technologies can be leveraged to meet identified business needs and objectives
• Ensure the digital experience is integral to an enterprise-wide connected customer experience including digital, store, contact center, ATM etc.
• Proven ability to collaborate with other partner teams: Platforms, Technology, Marketing, Product, Data/Analytics, and legal/compliance
• Actively works with business partners, product owners, distribution channels, and support groups, to drive clear digital roadmap priorities
• Use data driven insights to both identify and action business opportunities
• Review processes and proactively makes changes or proposes initiatives to improve customer experience, effectiveness, and efficiency
• Recommend and implement strategies and tactics to maximize shareholder value (e.g. increase sales, reduce risk, improve operating expenses)
• Represent the Digital Strategy, Planning and Partnerships Team on projects and business initiatives; provides online expertise and identifies opportunities for online delivery, in support of meeting business objectives
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Build for the future and provides people leadership; oversees people plans and strategies to attract, motivate, and retain a highly diverse, qualified and engaged talent to fulfill current and future business needs

Depth & Scope:

• Oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Sets operational team direction and