Insurance Account Manager, Commercial - Amarillo, TX or Remote

Prefer a candidate in Amarillo, Texas, but will consider a Remote Position for a highly qualified candidate.

About Artemis Insurance

Artemis Insurance is a trusted provider of personalized insurance solutions for individuals and businesses. With decades of industry experience, we specialize in home, auto, life, and commercial coverage designed to protect what matters most.

Our culture is built on integrity, collaboration, and a commitment to exceptional service. We believe our people are our greatest strength, and we invest in our employees’ growth, development, and long-term success at every stage of their careers.

At Artemis Insurance, you will join a team that values relationships, innovation, and making a meaningful difference for the clients and communities we serve.

Who Thrives at Artemis Insurance

At Artemis Insurance, we value individuals who take pride in their work and are committed to delivering excellent service to our clients and teammates. Our team members approach their responsibilities with professionalism, integrity, and a strong sense of accountability.

People who thrive here are collaborative, dependable, and motivated to contribute to a positive and supportive team environment. They are open to learning, adaptable to change, and committed to continuous improvement as both professionals and team members.

Application Requirement

To be considered for this role, please take a moment to complete the Culture Index Assessment by clicking the link below or copying it into your browser. This brief assessment takes no more than 5 minutes to complete and is a critical part of our hiring process.

Link: https://go.cultureindex.com/p/ohuE7Q8wj6vi9lRLYw

The Culture Index helps us better understand your work style, strengths, and preferences, ensuring a strong alignment between your skills and the requirements of the position. It also allows us to create a more inclusive and effective workplace by matching candidates to roles where they can thrive.

Please note: Applications without a complete Culture Index Assessment will not be reviewed or moved forward in the hiring process. We appreciate your attention to this important step and look forward to learning more about you!

About the Role

The Commercial Account Manager is responsible for servicing and retaining a commercial lines book of business while supporting producers and clients throughout the policy lifecycle. This role serves as a primary client contact and is responsible for renewal management, coverage analysis, policy servicing, and identifying opportunities to strengthen client relationships through account rounding and coverage enhancement discussions. The ideal candidate demonstrates strong commercial insurance knowledge, excellent client service skills, and the ability to manage multiple accounts in a fast-paced environment.

What Success Looks Like in This Role

• Builds and maintains strong client relationships through responsive communication, professional service, and proactive account management.
• Effectively manages the commercial renewal process, ensuring accuracy, timely completion, and appropriate coverage recommendations.
• Identifies coverage gaps, risk exposures, and opportunities for account rounding or coverage enhancements that support client retention and growth.
• Maintains organized and accurate documentation, policy records, and workflow activity in accordance with agency and carrier standards.
• Collaborates effectively with producers, carriers, underwriters, and internal team members to deliver positive client outcomes and support business objectives.
• Demonstrates strong commercial insurance knowledge and sound judgment when addressing client needs, market conditions, and service-related challenges.
• Consistently provides a high level of professionalism, accountability, and customer service while managing multiple priorities in a fast-paced environment.
• Contributes to overall agency retention, operational efficiency, and client satisfaction goals.

Essential Duties and Responsibilities

• Serve as a primary point of contact for commercial clients, responding to service request