Staff Outbound Product Manager - IT Service Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Title: Staff ITSM Outbound Product Manager
Location:  Remote, USA.

Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Are you passionate about product management and relentless when it comes to delivering great outcomes for your customers? Do you sweat the details and thrive in a fast-paced, innovative environment? Named as the world’s most innovative company in 2018 by Forbes, ServiceNow is transforming the world of work via our digital workflows and enterprise cloud platform. We are looking for an experienced Product Manager to join our Product and Service management team to focus on IT Service management.

This is an opportunity to shape the features and experiences that make up our next-generation IT and mobile experiences. Your technical acumen, customer empathy and strong experience in the ServiceNow platform  along with expertise in technology will help you thrive as an individual contributor as you work closely with sales teams, solution consulting teams, engineering teams with a specific focus on the ServiceNow functionality to help our customers drive deeper engagement with their environment.  

 

What you get to do in this role:

• Work closely with our sales team and customers to enable and evangelize our strategy and bring back ideas to the roadmap discussions.

• Provide awareness and context to the Field Sellers ahead of live pitch in Services Seller meetings

• Be the voice of the customer when evaluating day-to-day development decisions
• Collaborate with Product Marketing to produce go-to-market materials
• Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products
• Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product
• Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap.
• Evaluate segment, market and opportunities with sales teams to drive automation, product usability on released product  and in market evengilizing using multiple tool