Guest Services Associate [part-time] - One World Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

One World Observatory

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position plays an integral role in providing guests with unique, memorable experiences. The position will requires maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
• Provide general information on major landmarks, and local dining options
• Assist guests processing ticket orders and/or purchasing private tour experiences
• Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Ability to follow direction and to be a team player
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
• Ensure safety of our guests while on tour or in your assigned areas.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products
• Complete other duties assigned by management

 SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years old
• High school diploma or equivalent – some college preferred
• Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitalit