Contracts Business Manager

ADP is hiring a Contracts Business Manager

• Are you an experienced contract administrator, adept at contract negotiation and building strong relationships with both clients and internal partners?
• Are you a natural networker with a head for numbers and a passion for process?

 

Well, this may be the role for you. Ready to make your mark?

 

As a Contracts Business Manager, you'll be the main point of contact for our clients throughout the sales and contract process.  Managing both new contracts and amendments, you’ll collaborate closely with Sales and Legal and facilitate quick contract execution. 

 

In this role, you will ensure the alignment of each client's needs and expectations with ADP's contract deliverables, while building a deep relationship with clients that's more than transactional and delivering our "WOW" experience to our clients and internal ADP teams. You'll be measured on exceeding partner expectations, flexing in thoughtful, innovative ways with changing needs, and a formal effectiveness survey post-signature. Your passion for clients and making an impact will be integral to your success.

 

 

Like what you see? Apply now!

Learn more about ADP at https://jobs.adp.com/

 

What you’ll do:

Here’s what you can expect on a typical day:

• Networking and Building Partnerships: As a credible, trusted advisor, you'll be responsible for building relationships and establishing rapport with your sales team, legal, functional stakeholders, clients, and the product community. You will be accountable for delivering a seamless contract process from development through service delivery.
• Contract Development and Client Relations: You'll start by taking the time to understand and evaluate client motivators to create contractual documents that reflect service delivery and appropriate pricing within established parameters. You'll educate clients on the contract process and gain agreement on process timing and milestones. As the process progresses, you'll update client documents with any agreed scope changes, manage communications with internal partners, and report back to key stakeholders on contract status.
• Process Management: Act as the conduit to describe, interpret, position, and, if necessary, make recommendations to resolve client-requested business issues. You'll leverage internal resources to address business issues that may arise during negotiations, including business unit product owners, operations, and finance.
• Influence and inspire confidence: Your comfortable and ease at taking the conversational lead in the C-suite with a compelling voice in persuasive negotiations, data-led presentations, and clear articulation of the contractual process with clients and internal stakeholders.
• Business Development: Be a resource for sales to qualify new business through proposal agreements, and uncover opportunities to add additional services during the contract process.
• Knowledge expert: Go-to person for understanding ADP's operations, service level agreements, and contractual terms
• Project Management: Manage contract project and timelines
• Process Improvements: Continue to refine contractual process and workflow, and look for ways to improve the client onboarding experience
• Grace Under Pressure: Thrive in a fast-paced, agile environment.

Experience. You have 5+ years of experience in relevant skills gained and developed in the same or similar role.

 

TO SUCCEED IN THIS ROLE:

• Experience in contract negotiations
• Experience in client relationship management
• Demonstrated business acumen
• Demonstrated success building relationships and working across functional lines (sales, legal, operations, service, implementation, etc.) to achieve results
• Decisive and persuasive with diverse groups of constituents to achieve goals and have everyone leave the room feeling good about the results