University of Colorado Anschutz Medical Campus

Department: Department of Surgery | Division of Urology

Job Title: Healthcare Operations Coordinator (Open Rank)

Position #:00841000 – Requisition #:37976

Job Summary:

The Healthcare Operations Coordinator coordinates clinical and administrative duties to ensure efficient business operations of the practice on a day-to-day basis by performing a variety of tasks.  The coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to answering patient calls, managing in-baskets through EMR, informing patients of upcoming procedures/surgery, scheduling procedures/surgery, and all administrative duties for their assigned surgeons.  The coordinator collaborates with the Clinical Director to plan, organize, communicate, coordinate, and administer to patients, surgeons and colleagues.  The coordinator contributes to the growth of the medical practice by promoting an excellent, positive, professional image and actively participates as a member of the team and carries out all responsibilities in accordance with the policies and procedures of the practice and the University of Colorado School of Medicine (CUSOM).

Position Responsibilities:

Daily Clinical Operations- 75%

·       Serve as a liaison between patients, team members and physicians for all clinic related issues within scope of their position.

·       Manage patient communication in a timely, professional manner:  in-person, EMR in-baskets, email, fax, telephone, etc.

·       Obtain insurance authorization from payers for all types of procedures and surgeries.

·       At the direction of the provider, provide pre-op instructions.

·       Schedule clinic appointments and surgical procedures across multiple Urology Departments.

·       Obtain and upload all necessary documents and lab results prior to appointments and surgery.

·       Confirm upcoming surgery dates and patient appointments.

·       Provide cross-coverage as required for other office coordinator roles.

·       Customer Service - interacts positively with all internal and external patients and takes immediate action to meet patient needs.

·       Collaborates with multidisciplinary teams, the patient, and families to promote efficient and appropriate customer service.

·       Serves as a mentor and preceptor for new staff and as a constant resource to all faculty and staff.

·       Coordinate and obtain referrals for visits.

 Direct Patient Interactions:

• Participates in expediting patient care as necessary.
• Expresses empathy in patient interactions and focuses on the needs of the patient, staff, providers, practice and organization sim