Managing Account Supervisor, Lifestyle

About Ketchum

As a global communications consultancy with 100 years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.

We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

 

Overview:  

 We are looking for a Managing Account Supervisor to join our team! 

Responsibilities:  

A Managing Account Supervisor must be able to manage the teams and budgets on sizable accounts with responsibility for quality of account service, incremental growth, and employee development. You must be able to multitask efficiently and have excellent communication, writing, editing, and social/media relations skills, be able to spot trends, and apply various measurement tools on the accounts you manage. 

• Act as primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients 

• Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs 

• Troubleshoot client problems as they arise; seek senior management input whenever appropriate 

• Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities  

• Represent agency and work in client-integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration 

• Lead account team(s) in working effectively and in the best interest of client(s) 

• Demonstrate proficiency in writing and editing materials, including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc. 

• Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others 

• Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability 

• Work with account team(s) to build incremental business 

• Communicate account status to agency management regularly 

• Participate in new business programming and presentations  

Qualifications:  

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to: 

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred. Master’s degree in a communications field desirable 

• Minimum of 8 years of large agency and/or public relations experience, ideally within the Retail, QSR or Food space 

• Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results 

• Proven track record in growing business