Field Support Specialist (On-Call)

 

Field Support Specialist

 

The Field Support Specialist (FSS) role is perfect for adaptable, service-oriented professionals who enjoy variety and making a real impact. In this dynamic position, you’ll support multiple client locations within your region, stepping in to ensure smooth operations and exceptional service whenever coverage is needed. Your ability to adapt quickly and provide reliable support helps maintain seamless business continuity and outstanding client experiences.

As an FSS, you’ll gain hands-on experience in diverse office environments while developing a broad set of operational skills. You’ll contribute to a variety of services—including shipping and receiving, print and document production, facilities support, hospitality and reception services, data entry, scanning, and inventory management. With training across multiple sites, you’ll expand your knowledge, build strong professional relationships, and grow your career while making a meaningful difference every day.

What you'll be doing

Mail Services

• Process inbound and outbound mail, packages, and accountable shipments.

• Sort and distribute mail by recipient or department.

• Prepare outgoing shipments and packaging.

• Maintain accurate chain-of-custody procedures.

Reprographics Services

• Provide copy, print, scanning, and document production support.

• Monitor and maintain multifunction print devices.

• Perform binding services (GBC, Velo, Coil, Wire).

• Maintain paper, toner, and other supplies.

Office Services

• Maintain a clean and organized Office Services Center.

• Support pantry, kitchen, conference rooms, and meeting spaces.

• Monitor and restock office supplies.

• Assist with general office maintenance and inventory tracking.

Front of House / Concierge

• Provide reception coverage when needed.

• Greet guests, manage visitor registration, and notify hosts.

• Coordinate with building security.

• Answer and route calls professionally.

• Provide administrative support as required.

What we're looking for

• High School Diploma or equivalent required

• 6+ months of related experience preferred

• Strong analytical, organizational, and communication skills

• Ability to learn computer-based systems quickly

• Professional appearance and adherence to company policies

Physical Requirements

• Physical activity up to 50% of the workday

• Lift up to 25 lbs independently and 50 lbs with assistance

• Ability to walk, bend, kneel, stand, or sit for extended periods

• Manual dexterity to operate office equipment and binding machines

Travel

• Reliable transportation required

• Travel between multiple sites within the assigned region

• Occasional same-day travel between locations may occur

Additional Information

This job description outlines primary responsibilities and may evolve based on business needs.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$19—$22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet