Lincoln Quality Supervisor

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

This team prefers candidates able to work hybrid from our Kentucky Truck Assembly location, in Louisville, Kentucky. 

• Achieve vehicle line quality objectives (R/1000, CPU, QNPS and Customer Satisfaction)
• Provide Product Development launch leadership for all Minor, J2/J3 and Added Starter launches
• Resolve production internal issues which inhibit quality or a First Time Through (FTT) design issue
• Manage PVT resources to achieve year-over-year continuous improvement (e.g. resources & budgets)
• Communicate updates (as required) at applicable VO & PD management meetings
• Provide Variability Reduction Team (VRT) process leadership
• Analyze monthly published ECB/GSAR warranty data and cascade.
• Develop management reports integrating multiple sources of quality data (ECB/GSAR, J.D. Power, QNPS, QARS/Data Cubes) for various forums.
• Directly communicate vehicle quality analysis to PVT Manager and Program Supervisor(s) to support leadership report outs.
• Deep dive warranty data and provide spreadsheets/tables/charts/graphs (case study requests from supervisor, manager, or above)
• Manage BSAQ projects and RD Map to support / achieve yearly business objectives
• Manage completion of Form 4 with all critical X’s; ensure completeness of analysis & work-streams for all issues greater than 3 claims in the last 4MOP if meeting objectives or 1 claim in the last 4MOP for those Vehicle Functional Groups (VFG’s) not meeting objectives and low volume vehicles like Navigator
• Ensure teams utilize 5D, G8D, or 6-Sigma structured problem-solving methodologies to address customer issues and share common issue resolutions across PVT’s
• Attend / run QPST (weekly) to review Top and Emerging Issues and timing to assess any potential risk to warranty/vehicle quality.
• Attend / run Custome Connected PAT (weekly) to monitor and react to social media, connected vehicle data, vehicles off road, and customer call center data
• Attend weekly VRT meetings, seeing that ICAs/PCAs are in place to manage Warranty Top 20 repair diagnosis issues.
• Summarize data in the VQR decks for the PVT Mgr providing summaries of vehicle line quality (R/1000, CPU, QNPS, first-time-reported)  monthly including data analysis and collaboration with Internal Plant Quality team, STA, etc.
• Support Concern Monitoring Team (CMT), meeting Quicker Service Fix (QSF) guidelines in closing customer issues within 90 days
• Support Management Review VPQR,FQM, EMMs, Josh Quality Meeting, and VQRs
• Track vehicle data to see what the next up to be escalated topic is for Josh Quality meeting or EMM
• Be the single point of contact (SPOC) for Export markets for vehcile line and support weekly/daily meetings to resolve export issues. Lead to involve the proper PVT members. 
• Support launch phases AIM process reporting

• Bachelor of Science degree and a minimum of 8 years experience in Engineering field of study
• Ability to respond and prioritize dynamic work load demands from different sources and collaborate with offsite teams
• Experience in Microsoft Office with emphasis on Excel (pivots) and databases
• Experience in Early Concern Binning, Product Development and Warranty 
• Data logging and book-keeping skills, ability to manage/own multiple sources of information and cascade to appropriate team(s).
• Understanding of vehicle architectures and components.
• Strong attention to detail
• Strong Interpersonal Skills and general program management familiarity: Project timing and Planning to meet business objectives.
• Strong Organization and Writing Skills
• Ability to directly communicate with senior leadership on Lincoln quality delivery

Preferred Additional Qualifications

• Strong knowledge of Ford product development processes Outstanding oral and written communication skills to summarize and articulate pertinent issues
• Strong interpersonal skills with outstanding of customer mindset to understand their issues
• Problem solving mindset with strong desire to help resolve plant quality issues
• Ability to interface effectively with exte