ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

PROGRAM SUPERVISOR - Hotline

Job Location:

3003 N. Central Ave.
Phoenix, AZ 85012

Posting Details:

Salary: $31.6827 hourly/ $65,900.0200 annual
Grade: 21
Closing Date: 2/17/2026

Work Schedule
Tuesday  - Saturday, 12:00 PM to 9:00 PM   

JOB SUMMARY:

This position is responsible for supervising DCS Intake Specialists and support staff at the Child Abuse Hotline.

JOB DUTIES:

- Supervise a unit of DCS Intake Specialists and support staff at the Child Abuse Hotline
- Perform on-going evaluations of staff performance
- Practice within a Safety Science framework
- Onboard and train new personnel
- Monitor real-time adherence and responds appropriately to ensure calls are answered timely
- Track, monitor, and analyze historical data reports in order to identify trends and patterns related to quality and safety
- Perform Screened-Out Intake and After Hours Intake Reviews
- Adhere to and supports the department’s performance management methodology
- When business needs exist, is able to work outside of regularly scheduled shift and adjust schedule for meetings and trainings
- Required to work a minimum of 4 state Holidays, one must be Thanksgiving or Christmas, and one must be Memorial Day or 4th of July.
- Perform other duties as assigned

Required Training:
• DCS Specialist Training track and DCS Specialist Hotline training track classroom sessions unless this training has been completed within the previous two years.
• DCS Program Supervisor Training Track.
Note: Training will be provided. Classroom sessions are held in Phoenix.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

Knowledge of:
- Federal and State laws, regulations and directive pertaining to the Department of Child Safety (DCS)
- Report and non-report screening practices and procedure
- Supervisory techniques
- Behavior development and modification
- Resources available in the community
- Department Policies and procedures

Skill in:
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Workload management
- Problem resolution
- Public speaking
- Microsoft Suite, including Teams
- DCS computer systems and Hotline call center applications

Ability to:
- Work as a member of a larger team
- Solve problems
- Motivate others
- Perform under pressure

PRE-EMPLOYMENT REQUIREMENTS:

Master's or Bachelor's Degree from an accredited college or university AND
o Three (3) years of experience with the Arizona Department of Child Safety (DCS).

OR
o -Master's or Bachelor's Degree from an accredited college or university
o Two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role. AND
o Six (6) months of experience in a DCS Program Supervisor Special Assignment role.

OR
o Master's or Bachelor's Degree from an accredited college or university AND
o Two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role. AND
o One (1) year of professional-level supervisory experience.

Note: Request proof of professional-level supervisory experience will be requested after candidate has been recommended for hire.
Professional-level supervisory experience is defined as being responsible for managing personnel, allocating resources, conducting performance evaluations, reviewing salaries, and making personnel action recommendations.

OR
o Master's or Bachelor's Degree from an accredited college or university AND
o Five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice..

- Must