Embedded Service Manager – (Global Clients)

<p><strong>Embedded Service Manager – (Global Clients)</strong></p><p><strong>Location:</strong> Ireland – Remote<br/><br/><strong>Purpose</strong></p><p>The Embedded Service Manager will oversee service operations for physical security systems within a mission-critical data centre environment for a Tier One global client. This role acts as the operational link between client stakeholders, local contractors, and Securitas Global Clients Technology (GCT) governance teams.</p><p>The Service Manager ensures the effective delivery and performance of electronic security systems and services while maintaining compliance with global standards and fostering strong, trust-based client relationships.</p><p><strong>Key Responsibilities</strong></p><p><strong>Lead &amp; Manage Service Operations</strong></p><p>• Oversee the service delivery for access control, CCTV, and intrusion systems across assigned sites.<br/> • Ensure timely and effective management of service tickets, maintenance activities, and fault resolutions.<br/> • Maintain full compliance with local regulations and client security policies.<br/> • Collaborate with subcontractors, service partners, and the GCT team to resolve technical or operational issues efficiently.</p><p><strong>Client Relationship &amp; Stakeholder Management</strong></p><p>• Serve as the primary on-site point of contact for all service-related matters.<br/> • Build and maintain strong working relationships with client stakeholders, embodying professionalism, adaptability, and a respectful, collaborative, and solution-focused mindset.<br/> • Provide clear updates on service metrics, risks, and improvement initiatives.</p><p><strong>Collaboration &amp; Governance</strong></p><p>• Work closely with the wider Global Clients Technology (GCT) team to align local operations with global service standards.<br/> • Participate in monthly global town halls and 1:1 meetings with line management to share insights, raise issues, and support collaboration.<br/> • Contribute to continuous improvement initiatives across the global service delivery network.</p><p><strong>Qualifications &amp; Experience</strong></p><p>• Proven experience managing service delivery for enterprise-level security systems.<br/> • Strong knowledge of CCure, CCTV, and PIDS systems; familiarity with platforms such as Genetec, Milestone, Axis, or Gallagher advantageous. <br/> • Strong understanding of SLAs, KPIs, and service performance reporting.<br/> • Right to work in Ireland required.</p><p><strong>Skills &amp; Competencies</strong></p><p>• Technical understanding of physical security systems.<br/> • Clear, confident communicator with excellent stakeholder management skills.<br/> • Calm and adaptable under pressure, with a proactive and collaborative approach.<br/> • Analytical and structured, capable of translating operational data into insights.<br/> • Self-motivated and able to work independently within a global governance framework.</p><p><strong>What’s in It for You?</strong></p><p><strong>Impactful Role:</strong> Operate at the heart of a high-profile client environment, ensuring the reliability and performance of critical security infrastructure.<br/><strong>Global Exposure:</strong> Be part of the Securitas Global Clients Technology team<br/><strong>Empowered Environment:</strong> Supported by global governance, reporting, and communication structures, with regular performance reviews and development opportunities.<br/><strong>Purposeful Work:</strong> Help protect mission-critical operations and contribute to Securitas’ mission of making the world a safer place.</p><p><br/></p>