Global Client Solutions Manager - e-Commerce Performance Marketing, Global Accounts

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Team

We have an opening for a customer service-centric, analytically minded, and detail-oriented Global Client Solutions Manager (CSM) within our growing Global Agency & Accounts (GA&A) team. We are looking for someone with media experience that will work hand in hand with TikTok’s performance campaign sales team. The Global CSM will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external.



The Global CSM will be responsible for partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique ad product suite.



The most successful candidates in this role will have a high degree of analytical skills, intellectual curiosity and thrive in an environment where optimal solutions may involve a combination of “inside the box” and “outside the box” thinking.



Responsibilities

- Manage and grow post-sale client relationships with advertisers of all sizes

- Coordinate and collaborate with ad ops, product and solutions engineering teams, etc. internally to ensure a smooth and successful campaign execution

- Monitor and analyze ad campaigns and take initiative to improve results

- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings

- Share marketplace feedback and guide our advertising strategy

- Support and work with the sales team on pre-sale research and pitch

- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

- Manage custom programs or sponsorships with other departments internally

- Lead the custom content campaigns to ensure assets are distributed and delivered timely

- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization

- Assist Ad Operations with running weekly or ad hoc reports for campaigns and clients

- Maintain up-to-date knowledge of TikTok’s features and ad units

- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

- Lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns