Customer Support Specialist / Client Success Coordinator

Description

At The AME Group, we take pride in being an employee owned Information Technology company dedicated to delivering exceptional services to our valued customers. We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service.

What You Will Be Doing

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients' objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Requirements

What You Need for This Position

• Previous experience in Customer Support, Administrative, or a related role is preferred
• Excellent written and verbal communication skills
• Strong positive phone presence and ease with conversation
• Being a self-starter with the ability to work with minimal supervision
• Strong problem solving skills
• Proficient with Microsoft Suite of products
• Ability to handle multiple situations with calmness and professionalism
• Ability to multi-task and manage time efficiently
• Ability to be reliable and organized

Top Reasons to Work with Us

- 100% Employee-Owned Company

- Competitive Compensation and Benefits Package

- Paid Time Off and Paid Holidays

-Employee Stock Ownership After One Year

This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.