Human Resources Manager, Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) team is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than one billion customers and twenty million businesses in over ninety countries worldwide. And with environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  

We are looking for a Human Resources (HR) Manager, Data Center Operations to partner directly with and support one of our fastest growing datacenter campuses in Quincy, Washington.  The Quincy metro has a workforce of over 400 employees and growing, keeping operations running 24/7, 365 days a year.  The HR Manager will be fully dedicated to support Quincy’s datacenter operations leadership, managers and employees, and work directly on-site. 

This is an exciting opportunity to exercise a broad range of HR skills to support a unique and diverse workforce (datacenter technicians and managers) while scaling through the broader Microsoft HR ecosystem. We are looking for someone who is highly proactive and results driven.  You will be an effective collaborator (both with the business and within the HR function), a trusted adviser, and a proactive problem solver who can work autonomously in a fast-paced environment. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Employee Experience / Engagement 

• Through in-person relationship-building and observation (“connecting with employees”), develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team   

• Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc. 

• Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model 

• Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process 

• Be present on-site during some evenings and weekends to connect with employees and managers on evening/night shifts. 

• Partner across the HR model to foster seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting). 

HR Community Leadership 

• Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges. 

• Partner with the Quincy metro director and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc. 

• Compile, share and leverage insights (anecdotal, case insights, other listening systems) with leadership and partners to propose and develop needed solutions and risk assessment plans.   <