Senior Manager, Continuous Improvement & Professional Training

The Sr. Continuous Improvement & Professional Training Manager (“Sr. CI Mgr.”) is responsible for driving operational excellence through training, process improvement, and strategic collaboration with Operations and ancillary teams. This role plays a key part in identifying performance gaps, developing and executing training strategies, and ensuring adherence to best practices and standardized processes. The Sr. CI Mgr. will lead a team comprising a salaried Learning leader and up to three Learning Associates to support site-wide initiatives that enhance efficiency, compliance, and overall performance as well as training all incoming managers and new hires.

• Do strategic collaboration & site performance improvements
• • Actively participate in strategy calls that impact the site, providing insights on operational impacts across all departments within the DC. 
  • Develop and execute training plans for salaried operations leaders and associates before new initiatives launch.
  • Monitor performance post-launch, providing feedback on successes and areas for improvement.

• Participate in daily performance management & issue resolution
  
  
  • Participate in daily meetings with Operations leaders to assess site performance and identify gaps.
  • Conduct root cause analysis for performance deficiencies and deploy the Learning team to address training-related gaps.
  • Engage cross-functional teams (Engineering, Maintenance, HR, WMS) as necessary to resolve non-training-related performance issues.

• Own audit & compliance oversight
  
  
  • Develop and implement an audit process to ensure compliance with process adherence, 5S standards, and training execution.
  • Maintain accurate training logs and ensure proper documentation of associate training sessions.
  • Provide weekly reporting on training performance, associate interactions, and compliance metrics.

• Be responsible for training program development & execution
  
  
  • Design, update, and monitor training modules to align with evolving operational processes.
  • Ensure training associates are equipped with up-to-date knowledge and resources.

• Perform data analysis & continuous improvement
  
  
  • Analyze operational and training data to assess performance trends and identify areas for improvement.
  • Request data analysis from the Business Intelligence team to support root cause investigations.
  • Implement data-driven improvements to optimize site performance and training effectiveness.

• Lead operational & cross-functional support
  
  
• Be present for all site launches to provide hands-on support and ensure a smooth transition.
• Maintain strong, positive relationships with Operations and ancillary departments to ensure minimal disruptions.
• Support a culture of continuous improvement by fostering collaboration and knowledge-sharing across teams.

• Bold: you have vision, passion and grit; you're not afraid to take calculated risks and constantly challenge the status quo
• Agile: you roll with the punches and don’t get overwhelmed easily, you adapt quickly to change and know how to deliver results in a fast-paced, autonomous environment
• Problem-solver: you understand there is not a one-size-fits-all approach when problem-solving; you think outside the box and enjoy grinding away at issues to find a solution
• Programmatic: you’re able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task efficiently
• Strategic: you see the bigger picture, as well as each moving part which allows you to recognize and resolve situations that are ambiguous or challenging for others

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field (preferred) or equivalent work experience.
• 3+ years of experience in operations, training, continuous improvement, or a related field.
• Experience leading teams and driving process improvements within a distribution, fulfillment, or manufacturing environment.
• Strong analytical skills with the ability to interpret data and apply insights to business decisions.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• Ability to work a flexible schedule, including