Customer Support Advisor

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC!</strong>&nbsp;</span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.</span></p> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What You'll Do:</strong></span></p> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction.&nbsp;</span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries</span></li> <li><span style="font-family: arial, helvetica, sans