Sr Customer Account Coordinator - Mon-Fri, 7 AM-4 PM (Onsite)

Date Posted:

2024-11-19

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type:

Onsite

The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer. 

This is a fully onsite position in Cedar Rapids, IA, with the following hours: Monday-Friday, 7:00 AM-4:00 PM.

WHAT YOU WILL DO:

• Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions. 

• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required. 

• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. 

• Work with Finance to process customer invoices, return orders and credit & debit memo requests. 

• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met. 

• Create and maintain special tracking and customer reports. 

• Negotiate pricing/fees, for product. 

WHAT YOU WILL LEARN:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. 

• Understand Service Level Agreements to prioritize and meet customer expectations. 

• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders. 

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required. 

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

• Experience in a customer service environment with the ability to drive problems to resolution is a must.   

QUALIFICATIONS WE PREFER:

• Experience in Microsoft tools (Excel, Word, Power Point, Access and Project).  

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the wo