Customer Service Representative(Account Management)

Company Description

Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work and talent of the people on our team.

Job Description

Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position. You will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

In addition to being the representative of our customer and their advocate, you will:

• Generate new & repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding scheduling and availability of items
• Obtain and provide accurate information relating to shipment dates and expected date of delivery
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Contact customers following sales to ensure ongoing customer satisfaction 
• Remain current on consumer preferences, changes in local codes & product developments
• Identify trends in customer satisfaction 
• Conduct ongoing customer needs, analysis, research of customer requirements through first party resources

Qualifications

You will bring your HS diploma or GED and  2-5 years of  customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional  demeanor to the team.  

• Ability to work in a team-oriented, fast-paced, sales environment
• Provide track record of consistently achieving or exceeding goals
• Superior customer service & selling skills.
• Superb communication and  interpersonal skills
• Strong organizational skills with the ability to prioritize & multi-task
• Detailed oriented & able to work independently
• Customer focused with exceptional telephone sales ability

Additional Information

INDHP

We are an Equal Opportunity Employer. M/F/Disabled/Veterans

Precoat Metals is a Drug Free Workplace

We are an Equal Opportunity Employer. 

Precoat Metals is a Drug Free Workplace