Supervisor of Human Resources Employee Experience

Overview

We are seeking a new Supervisor for the Human Resources Employee Experience team!

 

The Human Resources Employee Experience Supervisor is responsible for effectively managing HR inquiries from employees, leaders and vendors, including ensuring prompt and accurate replies and exceptional engagement experience.

 

This role oversees the daily operations of the HR Employee Experience team, balancing and prioritizing workload and meeting or exceeding service level agreements and satisfaction goals.

 

This position is not responsible for providing clinical patient care.

 

Qualified candidates must have completed:

Required

• Bachelor’s degree in human relations or related field.
• Four years of progressive leadership experience in a related area.

Additional experience that will be helpful in this role:

• Experience in HR technology and system implementations is highly preferred.
• One year of experience in a supervisory capacity.
• SHRM-CP or PRH Experience.

 

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

 

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

• Supervises the daily operations of the Employee Experience Team including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
• Monitors and evaluates individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.
• Analyzes team workload, identifies opportunities for workflow improvement, and escalate recommendations.
• Manage the day-to-day work delegation and prioritization of team support.
• Serves as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.
• Develops and maintains comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.
• Manages the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.
• Builds and maintains strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc).
• Collaborate with groups to improve and streamline HR processes and systems, providing exceptional user experience.
• Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
• Evaluates job performance to ensure department job standards are being maintained.
• Resolves problems, provide support, and expedites service to other hospital departments.
• Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders and maintains stock of department supplies and equipment.
• Participate in hospital committees and meetings, as assigned.
• May assist in budget preparation.
• Performs additional duties of the department, as assigned.

Knowledge / Skills / Abilities

• Ability to work flexible hours, including weekends and holidays.

• Able to adapt communication style and message to fit audience, communicates clearly, concisely and able to deliver a compelling message, communicates effectively up, down and across all levels and able to share innovative and strategic idea