Commercial Operations Analyst

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a Commercial Operations Analyst to support both our Sales and Finance teams. This is a highly visible role where you’ll play a key part in structuring complex deals and ensuring a seamless customer experience. We’re looking for someone who takes initiative, pays close attention to detail, and thrives in a fast-paced environment — someone who doesn’t wait to be told what to do next, but also values collaboration, feedback, and continuous learning.
You’ll be part of a supportive, mission-driven team that works cross-functionally with Sales, Commercial Controllership, Order Processing, and Accounts Receivable. You'll receive training, mentorship, and resources — and in turn, we’ll count on you to take ownership of your work, drive things forward, and proactively solve problems as they come up.
At Axon, we value people who think critically, take pride in their work, and care deeply about getting things right. If you're motivated, detail-oriented, and ready to grow in a dynamic environment — we’d love to meet you.

What You’ll Do 

Location: Scottsdale, Boston, Atlanta, Denver, Seattle, Sterling VA 
Reports to: Commercial Operations Manager 
Direct Reports: 0

• Structure complex deals for key accounts by working cross-functionally with Sales and Finance to ensure efficient delivery and accurate financial outcomes
• Build deep expertise in Axon’s product catalog, bundles, and quoting tools
• Support sales reps with guidance on deal formats and non-standard quote requests, including Excel file supplements and custom reporting
• Analyze existing customer contracts to identify performance obligations and ensure proper invoicing and documentation
• Maintain accuracy in Salesforce (CRM), including custom contract terms, pricing, and discounting — including heavy use of Salesforce CPQ
• Participate in testing for new product launches and system updates to ensure smooth business process changes
• Collaborate with cross-functional partners to ensure timely, accurate execution of deals
• Contribute to team-wide efforts, projects, and process improvements as needed

What You Bring:

• Bachelor’s degree or equivalent experience
• 3+ years in sales operations, pricing, or commercial operations
• A strong finance orientation and attention to detail, particularly with numbers and data sets
• Salesforce.com CRM platform experience (CPQ preferred)
• Proficiency in Microsoft Excel (pivot tables, lookups, SUMIFs, what-ifs, templates, etc.)
• Clear and concise written and verbal communication skills
• Strong time management and organizational abilities
• A proactive mindset — you take ownership of your work and seek out solutions
• A collaborative approach — you're comfortable asking questions, sharing knowledge, and working as part of a team
• A service-oriented attitude and comfort navigating cross-functional discussions
• Ability to adapt and prioritize in a fast-changing environment

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 57,450 in the lowest geographic market and USD 91,920 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally