Customer Service Representative

Description

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. 

We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!

This position offers a base salary starting between $17.00 and $22.00 per hour. This is a full-time, Monday through Friday position.

What you'll be doing – The Role:

• Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax. 
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. 
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. 
• Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. 
• Dispatches Service Technicians to respond to repair calls and coordinates service installations. 
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel. 
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. 
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. 
• Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Life insurance
• Paid time off

Requirements

What you’ll bring – The Person:

• High school diploma or equivalent
• Past experience preferred