Customer Experience Innovation Manager

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com. 

Perks of working with us!

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth!

• Recharge with 15 days of paid time off

• Competitive Salary and Bonuses

• 401k Plan

• Flexible working hours

The Customer Experience Innovation (CEI) Team Manager plays a critical role within the Growth and Innovation (G&I) team, supporting customer-focused innovation from concept to validation. This leadership position is at the forefront of connecting customer needs with our innovation pipeline, ensuring that our products and solutions are designed, tested, and validated to exceed market expectations. The CEI Team Manager will lead a high-performing, multidisciplinary team tasked with gathering customer insights through The New Product Blueprinting process and voice of customer (VOC) analysis to gather deep customer insights and implement rigorous field-testing protocols for Innovation projects.  

The CEI Team Manager oversees the creation of a robust customer network to support controlled testing and real-world application trials, while collaborating closely with strategy, marketing, and application teams. The role requires strong leadership and an ability to work across diverse cultural and geographic contexts. By championing the voice of the customer, optimizing testing processes, and integrating best practices, the CEI Team Manager will help shape the future of our product offerings and drive enhanced customer experiences on a global scale. 

Responsibilities

• You will build and maintain a strong customer and commercial network to support innovation projects.  

• You will work with regional teams and GSA team to develop customer advisory board. 

• You will collaborate with the G&I team and regional business units to gather and leverage customer insights for Big Bet initiatives and Innovation programs. 

• You will manage and lead the Global Product Evaluation team and support the DFSS program as an enabler. 

• You will develop the skills of the team to enable rapid delivery innovation projects as well as design and support concept evaluation activities in the field.