Operations Manager - ITP

Opportunity

We have an amazing opportunity to join our fantastic Menzies Aviation team as an Airport Operations Manager – Aircraft Fueling to support the operations in Dallas, TX.

We are looking for someone who has a proven track record in Airport Operations Management.

If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Closing date: April 6th, 2025

Key responsibilities

The Fuel Operations Manager coordinates fueling activities to provide fast and efficient services for customers by directing all fueling operations functions and ensures workers and equipment are available for fueling and defueling services.

You’ll put our people, our customers – and their customers, at the heart of everything you do.

Main accountabilities include:

• Fully responsible for all aspects of the station. Services offered at the station include ITP Fuelling
  and GSE Fueling services.
• Reviews data on incoming flights such as scheduled or estimated times of arrival or departure,
  destinations and downline station stop, in order to plan work activities.
• Directs and coordinates all operations functions and ensures workers and equipment are available for
   fueling and defueling services.
• Analyzes reports and records of operations and inspects facilities to determine effectiveness of
existing methods and procedures and physical condition of facilities and equipment.
• Prepares and submits recommendations designed to improve efficiency of fueling services.
• Investigates causes of accidents and recommends safety measures for preventing further occurrences.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety &
   security systems, risk assessments, periodical inspections & audits, operational training programs,
   planning, operational processes, and service delivery.
• Regularly interacts with customers to promote the station and to measure the level of customer
   satisfaction.
• Uses customer feedback to constantly develop and improve capabilities and processes.
• Implementation of the company policies and procedures, promoting sound safety, security, and people
   management practice
• Promoting and driving a ‘safety first’ culture through all levels of the organization.

• Ensure the business unit remains fully compliant with internal standards and all relevant industry,
regulatory and state legislated requirement.
• Lead and motivate hard working teams to deliver excellent quality and productivity.
• Safety and security are the responsibility of each employee.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Maintains all equipment records and monitors vehicle registration and hour meter program.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Perform as a mentor to other employees and provide training to new employees.
• Some responsibilities may include interviewing, hiring, and training employees; appraising performance,
  rewarding and disciplining employees; addressing complaints and resolving problems as needed for
  violations of company policy.
• Complete shift reports and sign timecards
• Assist in the preparation of performance evaluation forms.
• Prepare disciplinary incident and/or termination reports.
• Conduct shift briefings to ensure staff is organized and informed.
• Comply with the company’s attendance/tardiness standards.
• Other duties may be assigned.

Safety, Security and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions
  or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them
  within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements
  imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
  health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
  immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor,
  who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workp