Automotive Parts Specialist - Houston, TX (2804)

The Customer Service Specialist reports directly to the Assistant Warehouse Manager, and will provide service and/or product information, solutions and relevant details to customers. Other responsibilities include, but are not limited to, taking and processing orders from customers, sales personnel, orders that arrive through email, and entering/retrieving information on National Account portals.

The primary job functions include, but are not limited to:
- Responsible for answering phones in order to facilitate the processing of all invoice billing and order collection with a high degree of accuracy and speed
- Responsible for insuring transfers are generated are completed in a timely manner
- Ensure that each customer receives outstanding customer service by providing a friendly environment which includes knowledge, answering phone and all other components of customer service
- Be able to create Sales Transfers and receive Transfer Orders
- Present a good image of the company through proper dress and attire
- Must participate in and complete company sponsored and supported training
- Attend training or use printed media to increase product knowledge
- Maintain a satisfactory attendance record and appearance
- Performs other duties and assignments as directed by management
- Assist with shipping outbound product and/or receiving inbound product as required.
- Logging in to vendor National Account portals to retrieve delivery requirements, creating invoices for delivery, finding sources for out-of-stock items.
- Input National Account invoices in vendor portal for payment.

The skill requirements include, but are not limited to:
- Ability to work well with others and assist customers cooperatively and courteously.
- Exemplary company work records, including attendance.
- Must be able to work in a high paced, busy atmosphere.
- Related experience in the auto parts business preferred.
- Must be able to follow oral and written instructions.
- Must have basic math skills including addition, subtraction, multiplication and division.
- Ability to read and write in English.
- Sound decision making ability.
- Ability to work in a team environment.
- Must successfully complete background and criminal history checks.
- Must pass a physical, human performance evaluation and a drug test.
- Good understanding of and adherence to company policies and procedures.

- Must maintain regular and prompt attendance
- Attitude that supports the Company’s goals and values

Experience Requirements:
Prior experience working in Phone Room environment preferred, but not required.
Education Requirements:
High School Diploma or General Equivalency Diploma (GED)

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