Service Tools Business Development Specialist

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

The Service Tools Business Development Specialist is responsible for managing and growing Allison’s Service Tools (Essential Tools and Diagnostic Tools) business. This candidate is responsible for managing all aspects of the business relationship with Allison’s Essential Tools vendor and Diagnostic partners. High-level responsibilities include supporting day-to-day operations with all vendors, identifying and executing growth opportunities, negotiating supplier contracts, holding suppliers accountable for meeting target metrics, and supporting overall business strategy. In addition to the business responsibilities mentioned above, this role requires a baseline technical understanding of Allison propulsion systems, software development, and physical tools development.

The candidate will represent the Global Channel, Service, and Aftermarket functional areas on cross-functional New Product Development teams when new tools are required, or existing tool programs are impacted.

Key Responsibilities:

• Managing Allison tool program suppliers through daily monitoring of metrics, contract and pricing negotiations, and delivery of tool program deliverables.
• Acting as project manager and liaison between Service Engineering and tool vendor in development and validation/testing phases of new tools programs.
• Creating and managing communication plans to effectively inform customers of tool changes.
• Identifying and executing special programs aimed to drive growth in Service Tools revenues, Allison DOC registrations and increase customer value.
• Developing new Allison DOC royalty revenue opportunity by licensing software to all makes diagnostic providers.
• Staying on top of market trends in Diagnostic and Essential Tools to ensure alignment between Allison’s tool offerings and the market.
• Other duties as assigned.

Key Performance Measures:

• Hitting deliverable and time-based targets for new tools programs through effective project management.
• Setting target performance metrics for Allison Tools suppliers and holding suppliers accountable for hitting them.
• Growing Service Tools revenues and new product pipeline.
• Increasing Allison DOC registrations and royalty revenues.
• Communicating effectively with internal and external stakeholders to raise awareness about new tools programs.

Competencies and Behaviors:

• Leveraging the power of teamwork to work cross-functionally and influence others without authority to achieve stated Allison Service Tools program goals.
• Employing the highest standards in everything they do to ensure timeliness and accuracy of work. This individual should be proactive and accountable for hitting target metrics.
• Driving a positive customer experience by effectively managing Service Tool supplier and customer relationships.
• Improving the way the world works by identifying and executing market-driven improvements to Allison’s tools portfolio.

Qualifications:

• Bachelors Degree in Electrical or Mechanical Engineering, other technical field, or