Specialist Software Engineer, Digital Assistants

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a highly motivated Specialist Software Engineer to help lead feature delivery and technical execution for Nationwide’s Enterprise Digital Assistants. If you are an effective communicator who enjoys solving complex technical problems, has a passion for innovation, adapts quickly to change, and thrives on collaborating with multiple internal partners and external teams, this role may be for you.

In this role, you will work in a Product Model alongside engineers, product managers, and UX designers to prioritize and deliver features in an Agile environment. You will serve as a hands-on senior engineer and feature lead, helping move work from concept through delivery across our Digital Assistants ecosystem.

As the Specialist Software Engineer, you will focus on delivering high-quality, efficient technology solutions in close partnership with business, UX, and engineering stakeholders. You will design and build new software applications and services, enhance and support existing packaged or custom-built applications, and help lead bot-level and feature-level implementation across conversational AI experiences and supporting platforms.

As a poly-skilled member of the Agile team, you will analyze, code, configure, test, debug, document, and maintain applications, platforms, and infrastructure. You will also help strengthen engineering standards, delivery practices, and operational readiness by partnering closely with the team Tech Lead and peer engineers to de-risk changes, improve reliability, and support secure, scalable solutions.

Desired Technical Qualifications

• Experience with the Cognigy platform, including flow designer, code nodes, build and deployment processes, hierarchy management, and environment promotion practices.

• Strong experience with TypeScript/JavaScript, Python for AWS-oriented workloads, Java, and Node.js.

• Strong experience designing, building, and supporting APIs and integrations; experience with Apigee or another API management platform is a plus.

• Hands-on experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, CodePipeline, and CloudFormation or CDK.

• Experience working across webchat, backend services, cloud infrastructure, repositories, and delivery pipelines that support conversational AI experiences.

• Strong troubleshooting skills across production and pre-production environments, including monitoring, alerting, logging, and root-cause analysis.

• Experience developing and maintaining configuration, code assets, integrations, and release promotions across Dev, Test, UAT, and Production environments.

• Familiarity with secure engineering and DevSecOps practices across repositories, pipelines, releases, and infrastructure.

• Experience with automated testing frameworks such as Cypress and Jest is preferred.

• Strong debugging, release support, cross-team coordination, and continuous improvement skills in an Agile product model environment.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology soluti